Volunteers are the force of our organisation and without them we would not be able to deliver the level of service we offer. Becoming a volunteer may seem a little daunting, but don’t worry, you will be joining a supportive and friendly team.
Depending on the role you’re interested in you will go through different steps to becoming a volunteer with us.
For all roles you will receive full training in the skills you need – volunteers are supported and supervised throughout their time with us, so you’re never alone.
How to join us?
Thank you very much for thinking about volunteering as an Advisor for Citizens Advice. Advisor training is currently being delivered remotely by Citizen Advice Somerset, via our Somerset Training Academy, which prepares advisors to help clients from all over the county on behalf of the 5 Somerset Citizens Advice offices. Once qualified, cohorts of advisors remain as a team and, with support, work from home on our county wide telephone service. An individual advisor might later choose to transfer to a local office to deliver face to face advice (when this resumes) or to take on a particular role that exists there.
To take your enquiry further, ask for more information, or to complete an application click here
What does it take to be a volunteer?
You don’t need specialist skills or knowledge.
- Listen with care and attention to details
- Put people at their ease and help them explain their problems clearly
- Be non-judgmental and open- minded
- Read and write English and do basic arithmetic
- Use a computer and the internet with confidence
- Learn new skills and commit to completing the foundation training course
- Agree to carry out your role in accordance with the aims, principles and policies of Citizens Advice Taunton