Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
For details please see the job packs.
We currently have these exciting opportunities to join our team. For details go to https://citizensadvicesomerset.org.uk/work-with-us/
Office Manager
The Office Manager is a key management role that deals with functions and staff right across the organisation, and directly oversees the following activities;
- ICT infrastructure and user support
- All other office services and supplies
- Health & Safety and premises management
- Delivery of the grant schemes that we administer to service users
- Website and social media content
- Information Assurance
Whilst the responsibilities of the role are often technical (for example ICT, H&S and Information Assurance), candidates do not need to be experts. For all of these functions we have external support services that assist the post. We however do need candidates to be industrious and to grasp the information they take from those services in order to enact the solutions required.
Salary: Up to £26k pro-rata depending on experience
Hours: 26.25hrs per week
Job Location: Taunton
Contract type: Permanent
Closing Date: Friday January 28th, 2022 at 12.00
Interviews: Wednesday February 2nd, 2022 (possibly on-line, tbc)
For full details of the role please view the Job Pack
Guidance for applying: Download the Guidance Notes
To apply complete the Application Form
Applicants can kindly complete our Diversity Survey at: https://www.surveymonkey.co.uk/r/JSPBB6M.
If you might be interested please contact Jon Shoesmith (CEO at Citizens Advice Taunton) for an informal chat.
jon.shoesmith@tauntoncab.org.uk / 01823 448958.
Content Creator ('Young Citizens Advice Somerset')
Do you believe that the young people of Somerset deserve access to a well-recognised advice service? Do you have experience (employed or hobby-gained) in engaging and entertaining young audiences both online and off? Can you conceive fresh ideas, edit video, and devise platform specific strategies?
The five Citizens Advice offices in Somerset want to adapt the services across the county to make them more young-person friendly. So, we’re recruiting for a content creator/social media co-ordinator who will work alongside our Development Worker to share what we offer younger clients. Together, they will produce literature and public facing information for younger clients, to complement our advice delivery and campaigning work.
Salary: £22,000 (pro rata)
Hours: max 7.5 hours per week, offers welcome
Job location: Taunton with potential for some home working
Contract type: tbc
Closing date: ongoing
For full details of the role please view the Job Pack
Guidance for applying: Download the Guidance Notes
To apply complete the Application Form
Applicants can kindly complete our Diversity Survey at: https://www.surveymonkey.co.uk/r/JSPBB6M.
If you might be interested please contact Jon Shoesmith (CEO at Citizens Advice Taunton) for an informal chat.
jon.shoesmith@tauntoncab.org.uk / 01823 448958.
Young People Adviser
Citizens Advice are launching a new project called “Young Citizens Advice Somerset”. It’s aims are to;
- make Citizens Advice more accessible for young people across the county, and promote their awareness of it
- increase the resource we have for young people by recruiting a dedicated Young People Adviser
We are now looking for candidates with;
- an appetite for helping us launch a new exciting service
- an interest in learning about young people’s advice issues and how to protect their rights (eg helping them resolve eviction notices, dealing with unfair treatment at work)
- the enthusiasm and interpersonal skills required to work with this client group
Candidates don’t need to have advice experience- full training, and plenty of support, will always be provided. After the training you will be a qualified CA Adviser!
We are also interested to know if candidates might want to take on some project management / development work over time.
Hours: 2-4 days per week available
Salary: £22,000
Contract end: 31-3-22 (extension quite possible)
For full details of the role please view the Job Pack
If you might be interested please contact Jon Shoesmith (CEO at Citizens Advice Taunton) by Wednesday August 11th to register your interest and discuss the role. No application is needed at this stage.
jon.shoesmith@tauntoncab.org.uk / 01823 448958.
Debt & Benefits Advisor
The adviser will help clients who have approached the local housing authority for assistance under the Homelessness Reduction Act 2017. The aim is to address their debt issues in order to help resolve a risk of homelessness, or to increase the client’s chances of securing new housing.
They will also deliver financial education to individuals; this incudes budgeting skills, general money management skills, and opening appropriate accounts. These are preventative and early intervention techniques that will empower the client to help them manage their money and also help stop them getting into a cycle of debt.
We are looking for a Debt Adviser with good interpersonal and IT skills who is happy to work closely with the referrers in the Homelessness Team and with clients in difficult situations. You will also have a commitment to the aims and principles of the Citizens Advice Service.
Closing date: 21-4-21, 5pm
Interviews: w/c 26-4-21
Contract end: 31-3-22
To arrange an informal discussion please contact Jennifer Ward (Operations & Advice Manager) at jennifer.ward@tauntoncab.org.uk
For full details of the role please view the Job Pack
Guidance for applying: Download the Guidance Notes
To apply complete the Application Form
Applicants can kindly complete our Diversity Survey at: https://www.surveymonkey.co.uk/r/CKW8TLL.
You may also wish to apply for our part-time Universal Credit Advisor role
‘Young Citizens Advice’: Development Officer
Somerset County Council have used Covid related funding to create a pilot advice service for young people, in recognition that this age group will be particularly affected by the pandemic and its consequences. As well as maintaining a caseload of advice clients, the Development Officer will build and service links with partner agencies to improve access to advice for young people; develop our strategic and operational relationships with those partners; and make recommendations to Chief Officers across the county with regard to making Citizens Advice in Somerset more young people friendly.
Closing date: 23-4-21 at 5:00pm
Interviews: tbc
Contract end: 31-3-22
For an informal discussion please contact Jon Shoesmith (Chief Officer) on jon.shoesmith@tauntoncab.org.uk
For full details of the role please view the Job Pack
Guidance for applying: Download the Guidance Notes
To apply complete the Application Form
Applicants can kindly complete our Diversity Survey at: https://www.surveymonkey.co.uk/r/CKW8TLL
‘Young Citizens Advice Somerset’: Service Development Officer
This project’s aim is to make Citizens Advice in Somerset more accessible for young people. It is enabled by Somerset County Council, using Covid-19 related funding, in recognition that this age group have been particularly affected by the pandemic. Young Citizens Advice Somerset is a joint initiative between the 5 Citizens Advice organisations in Somerset, hosted by Taunton.
The Service Development Officer will build and service links with partner agencies to improve access to advice for young people; develop our strategic and operational relationships with those partners; and make recommendations to CA Chief Executives across the county with regard to making Citizens Advice in Somerset more young people friendly.
Closing date: Monday July 5th 2021 at 12.00
Interviews: tbc
Contract end: Ending March 31st 2022 (extension possible)
Salary: £24,500 per annum pro-rata
Hours: 30.0hrs per week (to be worked across 4 or 5 days)
For an informal discussion please contact Jon Shoesmith (Chief Officer) on jon.shoesmith@tauntoncab.org.uk
For full details of the role please view the Job Pack
To apply complete the Application Form and send it to info@tauntoncab.org.uk
Guidance for applying: Download the Guidance Notes
Applicants can kindly complete our Diversity Survey at: https://www.surveymonkey.co.uk/r/CKW8TLL
Litigants in Person Adviser
Salary: £22,330 pro-rata
Fixed term until: 30-11-21, extension possible
Hours: 18.75 hours per week, work pattern to be agreed
Overview of role: Citizens Advice Taunton have a vacancy for an Adviser on our Litigants in Person project, which assists survivors of domestic abuse. You will help clients to understand and complete the court processes required to arrange the protection they need from their perpetrator. This service is based at the Taunton office and hosted on behalf of the 5 Citizens Advice offices in Somerset. It is county wide and at times travel may be necessary.
To begin with you may work remotely because the Taunton office is closed due to the Covid-19 pandemic.
To arrange an informal discussion please email Rhoda Cooke (Operations & Advice Manager) at rhoda.cooke@tauntoncab.org.uk
How to apply
For more information and for an application form, please go to the Citizens Advice Somerset website: https://citizensadvicesomerset.org.uk/work-with-us/
Application forms should be sent to info@tauntoncab.org.uk by Tuesday December 15th at 12.00. Candidates will be notified the following day. Interviews will be held on Thursday December 17th (on line).
EXTENDED DEADLINE - Universal Credit: Help to Claim – Adviser
Citizens Advice Taunton is looking for a client-focused individual with experience of providing advice, to join us as a Universal Credit Help to Claim Adviser and to help ensure clients get the support they need either face-to-face, by telephone or web chat. This includes establishing if UC is the right benefit for the client, support to make a claim, the evidence required, and verifying identity.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.
Are you results-driven and supportive of the needs of others? Can you work on your own initiative and as part of a team? Are you committed to the aims and principles of the Citizens Advice service and willing to follow and help develop procedures? If yes, we want to hear from you.
For full details of the role please view the Job Pack.
Guidance for the role and applying: Download the Job Pack.
To apply complete the Download Application Form (CVs will not be accepted)
Applicants Diversity Monitoring Form: https://www.surveymonkey.co.uk/r/CKW8TLL
Closing date for completed application forms is: 5pm on Tuesday 2nd February 2021
Interviews are scheduled for: Wednesday 9th and Thursday 10th February 2021
For further information or an informal chat please contact Rhoda Cooke on: 01823 448955 or by email: rhoda.cooke@tauntoncab.org.uk
Guidance for the role and applying Download the Job Pack.
For further information or an informal chat please contact Rhoda Cooke on: 01823 448955 or by email: rhoda.cooke@tauntoncab.org.uk
The closing date for completed application forms is: 5pm on 18th January 2021 Download Application Form
Interviews are scheduled for: Thursday 21st January 2021
Training and Advice Supervisor
The Training and Advice Supervisor is a newly created role, which will work on two vital functions; the training of new advisors (most of which is delivered remotely using on-line training sessions and self-study), and the supervision of the core advice service that advisers deliver.
This is a dynamic role, and candidates who have the training and advice delivery experience, but lack advice supervision experience will be considered, and of course full induction and training will be provided.
Lots of our training and advice (and therefore supervision) is delivered remotely, so the successful candidate will be adept with the relevant ICT platforms and able to train and motivate other staff in using them.
Increasingly we are working in partnership with the other Citizens Advice offices in Somerset, and at present this role is part of a pilot project delivering training via a single countywide operation. So, we are looking for a candidate who will also embrace and exploit collaborative opportunities.
Some home working may be possible.
For full details of the role please view the Job Pack.
Guidance for the role and applying: Download the Job Pack.
To apply complete the Download Application Form (CVs will not be accepted)
Applicants Diversity Monitoring Form: https://www.surveymonkey.co.uk/r/CKW8TLL
Closing date for completed application forms is: 5pm on Tuesday 2nd February 2021
Informal chat: Jon Shoesmith (Chief Officer) jon.shoesmith@tauntoncab.org.uk
