Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.
For details please see the job packs.
We currently have these exciting opportunities to join our team. For details go to https://citizensadvicesomerset.org.uk/work-with-us/
Trainee Debt Advisor
Salary: £22,330
Fixed term until: 31-3-21, extension possible until 31-10-21
Hours: 37.5 hours per week
Overview of role: Citizens Advice Taunton have a vacancy for a Trainee Debt Advisor. You will start practising after an initial period of accredited training lasting approximately 3 months, with further training provided beyond that. As a debt advisor you will help clients in a variety of circumstances and work with them to communicate with their creditors in order to find a solution, and address other related issues such as income maximisation and budgeting.
To begin with you will work remotely because our office is closed. In due course the role will involve some travel to outreaches.
The role is only open to those who are new to debt advice.
For an informal discussion please email both Jon Shoesmith (Chief Officer) and Jennifer Ward (Operations & Advice Manager) and one of them will respond; jon.shoesmith@tauntoncab.org.uk ; jenny.ward@tauntoncab.org.uk
How to apply
Application forms should be sent to info@tauntoncab.org.uk by Wednesday October 28th at 12.00. Interviews will take place on Tuesday Nov 3rd. Ideally the successful candidate would start by Tuesday December 1st.
Trainee debt adviser job pack
Employment Application Form
Application Form-guidance notes
Our Diversity Monitoring Form can be completed at https://www.surveymonkey.co.uk/r/CKW8TLL
Litigants in Person Adviser
Salary: £22,330 pro-rata
Fixed term until: 30-11-21, extension possible
Hours: 18.75 hours per week, work pattern to be agreed
Overview of role: Citizens Advice Taunton have a vacancy for an Adviser on our Litigants in Person project, which assists survivors of domestic abuse. You will help clients to understand and complete the court processes required to arrange the protection they need from their perpetrator. This service is based at the Taunton office and hosted on behalf of the 5 Citizens Advice offices in Somerset. It is county wide and at times travel may be necessary.
To begin with you may work remotely because the Taunton office is closed due to the Covid-19 pandemic.
To arrange an informal discussion please email Rhoda Cooke (Operations & Advice Manager) at rhoda.cooke@tauntoncab.org.uk
How to apply
For more information and for an application form, please go to the Citizens Advice Somerset website: https://citizensadvicesomerset.org.uk/work-with-us/
Application forms should be sent to info@tauntoncab.org.uk by Tuesday December 15th at 12.00. Candidates will be notified the following day. Interviews will be held on Thursday December 17th (on line).
EXTENDED DEADLINE - Universal Credit: Help to Claim – Adviser
Citizens Advice Taunton is looking for a client-focused individual with experience of providing advice, to join us as a Universal Credit Help to Claim Adviser and to help ensure clients get the support they need either face-to-face, by telephone or web chat. This includes establishing if UC is the right benefit for the client, support to make a claim, the evidence required, and verifying identity.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.
Are you results-driven and supportive of the needs of others? Can you work on your own initiative and as part of a team? Are you committed to the aims and principles of the Citizens Advice service and willing to follow and help develop procedures? If yes, we want to hear from you.
For full details of the role please view the Job Pack.
Guidance for the role and applying: Download the Job Pack.
To apply complete the Download Application Form (CVs will not be accepted)
Applicants Diversity Monitoring Form: https://www.surveymonkey.co.uk/r/CKW8TLL
Closing date for completed application forms is: 5pm on Tuesday 2nd February 2021
Interviews are scheduled for: Wednesday 9th and Thursday 10th February 2021
For further information or an informal chat please contact Rhoda Cooke on: 01823 448955 or by email: rhoda.cooke@tauntoncab.org.uk
Guidance for the role and applying Download the Job Pack.
For further information or an informal chat please contact Rhoda Cooke on: 01823 448955 or by email: rhoda.cooke@tauntoncab.org.uk
The closing date for completed application forms is: 5pm on 18th January 2021 Download Application Form
Interviews are scheduled for: Thursday 21st January 2021
Training and Advice Supervisor
The Training and Advice Supervisor is a newly created role, which will work on two vital functions; the training of new advisors (most of which is delivered remotely using on-line training sessions and self-study), and the supervision of the core advice service that advisers deliver.
This is a dynamic role, and candidates who have the training and advice delivery experience, but lack advice supervision experience will be considered, and of course full induction and training will be provided.
Lots of our training and advice (and therefore supervision) is delivered remotely, so the successful candidate will be adept with the relevant ICT platforms and able to train and motivate other staff in using them.
Increasingly we are working in partnership with the other Citizens Advice offices in Somerset, and at present this role is part of a pilot project delivering training via a single countywide operation. So, we are looking for a candidate who will also embrace and exploit collaborative opportunities.
Some home working may be possible.
For full details of the role please view the Job Pack.
Guidance for the role and applying: Download the Job Pack.
To apply complete the Download Application Form (CVs will not be accepted)
Applicants Diversity Monitoring Form: https://www.surveymonkey.co.uk/r/CKW8TLL
Informal chat: Jon Shoesmith (Chief Officer) jon.shoesmith@tauntoncab.org.uk
