Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

Pension Wise Guidance Specialist

Salary:          £24,000 per annum pro-rata

Hours:           Various, including full-time, 37.5 hrs/wk.  Part-time applicants can apply for 2.0, 2.5 or 3 days per week (those applying for 2.5 days per week must actually be able to work 2 days pw one week and then 3 days/wk the next).

Fixed-term: Starting in December if available and January if not, fixed-term until March 31st 2021.

Pension Wise provides guidance on pension freedoms to those aged over 50 with defined contributions schemes, enabling them to make informed choices about their pension pots.

Citizens Advice Taunton is the employer for these vacancies and is part of a group service overseen by Citizens Advice Plymouth.  You will work from a variety of offices, and meet a large number of clients.  The service is funded by the Department for Work & Pensions, and is an important part of our Citizens Advice offer.  This post will see clients in locations such as East Devon, Shepton Mallet, Taunton and Weston-super-Mare.

Please read the Person Specification regarding work experience requirements, and also the requirement to have a driving license and access to a car.

Candidates must be able to attend a residential training course spread intermittently over 3 weeks in January.

How to apply

Please download the attached documents and send your completed application form to Jon Shoesmith (Chief Officer) at by 12.00pm onFriday November 8th.

Shortlisted candidates will be notified by Wednesday November 13h.Interviews will take place inTaunton on Tuesday November 19th.

Diversity Forms should be sent to

To arrange an informal discussion about the role please contact one of the Pension Wise Team Leaders;

Ruth Lisney on, or

Sean York on

Volunteer Position – Treasurer

Time commitment: 1-2 hours per week, including 2 quarterly (early evening) meetings

Overview of role: Citizens Advice Taunton provides a range of advice services covering subjects including housing, debt, welfare rights and employment, enabling people to resolve critical situations in their lives.

We are looking for a qualified accountant to replace our Treasurer who is reaching the end of their term.  You will work in particular with the Chief Officer and Finance Manager to; ensure sure financial systems are kept in order; ensure we remain compliant with accounting standards; and analyse the consequences of financial plans and proposals.  You will also chair the Finance Committee.


The treasurer is an officer of the Trustee Board and this is therefore an unpaid role.

To enquire:

Please email Rob Cadwallader (current Treasurer) at:

How to apply

Please review the attached job decription download below and Complete the Volunteer Application Form.

Part-time Vacancy – Universal Credit: Help to Claim Adviser

Citizens Advice Taunton delivers a service called “Universal Credit: Help to Claim” which offers end-to-end support to check whether Universal Credit is the right benefit to claim, help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for a UC Help to Claim adviser with good IT skills to deliver the service, support volunteer advisers with Help to Claim and help gather essential information about how the service is performing. You will also have a commitment to the aims and principles of the Citizens Advice Service.

For full details of the role, see our application pack and form below.

For an informal chat about the role please contact Rhoda Cooke on: 01823 448955 or by email:

How to apply

Please download the attached documents and send your completed application form to or post it to:

Citizens Advice Taunton
St. Mary’s House, Magdalene Street, Taunton TA1 1SB