Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.
Our trained advisers can check that Universal Credit is the right benefit for you to claim, help with things like how to gather evidence for your application and how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444 – Monday to Friday 8am to 6pm
Online web chat advice visit: www.citizensadvice.org.uk/helptoclaim
Visit us: at any of our locations when we re-open
Taunton – St. Mary’s House, Magdalene Street: Monday, Thursday, Friday 10am – 2pm, Tuesday 2pm – 6.30pm
Wellington – Fore Street: Monday: Thursday 10am – 1pm
Halcon – Link Centre: Tuesday 10am – 12.30pm
Priorswood – Community Centre: Thursday 10am – 12.30pm
If you’re a local organisation working with people who need help to claim Universal Credit you can refer directly using our secure online referral form if you have your client’s consent.