Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.

Our trained advisers can check that Universal Credit is the right benefit for you to claim, help with things like how to gather evidence for your application and how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 – Monday to Friday 8am to 6pm

Online  web chat advice visit:

Visit us: at any of our locations when we re-open

Taunton – St. Mary’s House, Magdalene Street: Monday, Thursday, Friday 10am – 2pm, Tuesday 2pm – 6.30pm

Wellington – Fore Street: Monday: Thursday 10am – 1pm

Halcon – Link Centre: Tuesday 10am – 12.30pm

Priorswood – Community Centre: Thursday 10am – 12.30pm

If you’re a local organisation working with people who need help to claim Universal Credit you can refer directly using our secure online referral form if you have your client’s consent.