We are doing our best to speak to, email, and see as many people requesting advice as we can, but we need your help to do this. Before contacting us, we would encourage you to take a look at the detailed advice, guidance and template letters on our advice pages as your answer may be here.
You could also:
- Chat with an adviser online
- Chat with us online about money problems or debt
- Get help applying for Universal Credit
- Contact our Consumer Service
- Speak to a Help through Hardship adviser on freephone 0808 208 2138 Monday to Friday, 9am to 5pm (closed on public holidays) for advice about maximising income, eligibility to any grants and access to emergency food help. This service is delivered in partnership with the Trussell Trust
If the above hasn’t resolved your advice issue then please contact us one of the following ways…
Adviceline
0808 278 7842 free-phone
Monday 9am – 5pm
Tuesday 9am – 8pm
Wednesday 9am – 8pm
Thursday 9am – 8pm
Friday 9am – 5pm
Saturday/Sunday - Closed
Email Advice
You can ask for advice by email.
Complete and submit our
online enquiry form.
We aim to respond in 3 working days.
Text Relay Service
Clients who are deaf or hard of hearing or have a speech impairment can call the Citizens Advice Text Relay Service on
18001 0800 144 8884
Monday to Friday 9am – 5pm
British Sign Language (BSL)
You can book an appointment with a BSL interpreter at our Main Office through our online enquiry form or text relay.
A series of BSL videos are also available to help you.
Locations
Our face-to-face services have changed since Covid and are prioritised for people who can’t access advice by phone or email.
Visit our locations page for full details
