We want everyone who uses Citizens Advice Taunton to feel happy about the service we provide. That’s why we welcome any feedback, whether it’s good or bad – we want to hear from you.
Every so often someone comes away from Citizens Advice feeling unhappy. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we learn from our mistakes. What you tell us helps to improve our service to you.
We promise to deal with every complaint, professionally and confidentially.
For more information about what we do with your information please read our Complaints Privacy Notice.